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SECURE RESERVATIONS INQUIRY / REQUEST FORM Please enter as much of the information as possible in order to assist us in efficiently processing your reservation request or inquiry for availability and price confirmation. Please read the Charge Policy and Cancellation Policy at the bottom of this page. If this is an inquiry, simply supply enough information for us to quote availability, including package chosen, arrival and departure dates, and any other options such as extra beds, etc.
CHARGE POLICY Your credit card is not charged in advance. As is standard in lodging & hospitality, we simply secure an authorization for the supplied card, and your information goes on file as a reservation guarantee. In the event of cancellation, your card shall be charged only according to the terms of our Cancellation Policy set forth below. Upon your arrival you are welcome to pay by cash, credit card or travelers checks. Please be advised that there is a 5.5% surcharge for using credit cards for payment. It is unfortunate, but this is due to very high merchant transaction clearing deductions here in Costa Rica, and we must recover this by a surcharge. CANCELLATION POLICY All cancellations must be made in writing by e-mail or fax, for our records and for your protection. To avoid any miscommunications or errors, we are not able accept cancellations by phone. Cancellations must be made three weeks (21 days) prior to your scheduled arrival in order to avoid a cancellation charge. Cancellations received between 11 and 20 days prior to scheduled arrival will be subject to a $50 cancellation fee. Cancellations received 10 days or less prior to schedule arrival will be subject to a 50% cancellation fee. CONTACT We welcome your requests, questions, comments and suggestions. Email is always the best way to contact us at Turtle Beach Lodge. Please use the contact button in the upper right of this page for all our contact information. We look forward to the opportunity to welcome you to our little corner of paradise here in Tortuguero, Costa Rica. Thank you for your interest in Turtle Beach Lodge!
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